Terms of service

Effective September 9, 2026

These terms govern the use of Salt CRM at crm.saltservicesusa.com ("the platform"), operated by Salt Services LLC ("Salt Services," "we"). By signing in you accept them on behalf of the business whose account you use (the "Business"). If the Business has a signed service agreement with Salt Services, that agreement controls where the two differ.

What the platform does

The platform stores a Business's contacts and sales pipeline, provides phone numbers for calls and texts, receives website-form submissions and social-media messages, sends email and text messages, runs automations the Business configures, and books appointments. The specific features, phone numbers and monthly usage included for a Business are set out in its service agreement or invoice, not on this page.

Accounts and access

The Business is responsible for the people it invites and the roles it gives them. Keep your password private, do not share login codes, and tell us at once if you believe an account has been compromised. We may suspend an account that is being used in a way that endangers the platform or other Businesses.

Messaging compliance is the Business's responsibility

Calls and texts sent through the platform are sent by the Business, in its name, to people it has a relationship with. The Business must have the recipient's consent that the law requires (including the Telephone Consumer Protection Act and carrier 10DLC rules), honour every STOP request — the platform enforces this automatically on its numbers — send only within lawful hours, identify itself in messages, and keep its own records of consent. Salt Services registers the Business's sending brand and campaign with the carriers on its behalf and may refuse or halt message content that violates carrier policy. Unlawful telemarketing, cold-texting purchased lists, and any message that would be unlawful to send are prohibited.

Acceptable use

Do not upload content you have no right to use; do not attempt to access another Business's data or the platform's infrastructure; do not use the platform to send spam, harass anyone, or deceive anyone; do not resell access. Automated access is permitted only through the documented API with a key issued to the Business.

The Business's data

The Business owns its contacts, messages, recordings and files. Salt Services processes them only to provide the platform, as described in the privacy policy, and will export them to the Business on request and at account closure. The platform itself — its code, design and documentation — remains Salt Services' property.

Third-party services and fees

Phone numbers, calls, texts, email and AI features are provided through third parties (Twilio, Resend, Anthropic, Google, Meta) whose availability and pricing we do not control. Usage beyond what the Business's agreement includes is billed at cost as stated in that agreement. Phone numbers are leased, not owned; a number released at the Business's request may not be recoverable.

No guarantee of results

The platform helps a Business respond to and organise its customers. Salt Services commits to operating the platform with care; it does not promise any number of leads, sales, appointments, reviews or revenue.

Availability, disclaimer and limits

The platform is provided "as is" and "as available." We aim for high availability but do not guarantee uninterrupted service, and messages may be delayed or fail at the carrier or provider level outside our control. To the fullest extent the law allows, Salt Services is not liable for indirect, incidental or consequential damages, and its total liability for any claim relating to the platform is limited to the fees the Business paid for it in the twelve months before the claim arose.

Indemnification

The Business will defend and hold Salt Services harmless from claims arising out of the Business's messages, calls, content or use of the platform in violation of these terms or the law.

Term and termination

Either party may end the Business's use of the platform on 30 days' written notice, or immediately for a material breach that is not cured within 10 days of notice. On termination we provide an export of the Business's data and then delete it as described in the privacy policy.

Governing law

These terms are governed by the laws of Tennessee. Before either party files a claim, the parties will try in good faith to resolve the matter by talking. Any suit will be brought in the state or federal courts serving Sevier County, Tennessee.

Changes and contact

We may update these terms; the effective date above changes when we do, and continued use after a change is acceptance. If a provision is found unenforceable the rest remains in effect. Salt Services LLC, Sevierville, Tennessee · fdarnell@saltservicesusa.com · (866) 721-7258.