Accessibility statement

Reviewed September 9, 2026

Salt Services wants Salt CRM to be usable by everyone who works at a Business that relies on it, including people who use screen readers, keyboard-only navigation, magnification or reduced motion. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA.

What is built in

• Semantic landmarks (header, main, navigation, footer) and a logical heading order on every page.
• Every control is reachable and operable by keyboard, with a visible focus indicator.
• Form fields have programmatic labels; errors are announced next to the field they concern.
• Text and interface colours meet the AA contrast ratio against their backgrounds.
• Animations (the login celebration, transitions) are disabled for people who set "reduce motion" in their operating system.
• Layouts work from 320px wide up, and the inbox is designed to be used on a phone.
• Data tables carry header cells; status is never conveyed by colour alone.

Known limitations

Audio players for call recordings and voicemails rely on the transcript beside them for non-audio access; transcripts are machine-generated and can contain errors. Content that Businesses upload (images in messages, attachments) may lack alternative text. Embedded third-party elements — Google Calendar authorisation screens, Facebook login — are governed by those providers' accessibility.

Tell us about a barrier

If any part of the platform is hard for you to use, we want to fix it. Email fdarnell@saltservicesusa.com or call (866) 721-7258 and tell us the page and what happened. We aim to respond within two business days and to provide the information or function you need another way in the meantime.